Refund policy

Eligible refunds

Refunds are available when the eSIM has not been installed and no data has been used, per vendor policy.

How to request

1. Open My eSIM in your esim-labs account.
2. Select the order and tap Request refund.
3. Our team verifies status with the carrier and processes eligible refunds within 5–10 business days.

Non-refundable cases

• eSIM already installed on device
• Data usage detected
• Campaign free eSIM redeemed in bad faith (duplicate identity)